iFound Account Deletion
Last updated: July 19, 2026
This page explains how users of the iFound website, Android app, and iOS app can request deletion of their iFound account and associated data. iFound is operated by Zestive Ventures.
How to Request Deletion
From the iFound website
- Sign in to your iFound account on the website.
- Open Dashboard.
- Go to Settings.
- Open Account Security.
- Tap Delete Account and confirm the request.
From the iFound mobile app
- Open the iFound mobile app and sign in to your account.
- Go to Account.
- Open Account Security.
- Tap Delete Account.
- Read the confirmation message and confirm the deletion request.
If you cannot access the website or app, email hello@ifound.sg from the email address linked to your iFound account and request account deletion.
What Data Is Deleted
- Your iFound account profile, including name, email, phone number, and login-provider links.
- Your registered item records, QR-to-item ownership links, and related profile images uploaded for those items.
- Your invitation and shared-access records associated with your account.
- Your device-token registrations used for push notifications.
What Data May Be Retained
- Billing and payment records that must be retained for accounting, fraud prevention, tax, or legal compliance.
- Operational security logs, audit trails, and abuse-prevention records retained for platform security.
- Limited message, scan, or call-event metadata where retention is required to resolve disputes, investigate abuse, or comply with law.
- Backup copies that may remain in encrypted backup systems until the normal backup rotation expires.
Retention Periods
We aim to remove user-controlled account data from active systems within a reasonable operational period after the deletion request is confirmed.
Some records may be retained longer where required for legal, tax, payment, security, fraud-prevention, or backup-recovery purposes.
Where retention is required, the retained data is limited to what is reasonably necessary for that purpose and is deleted when the retention obligation ends.
Backup copies may persist until the normal backup rotation cycle completes.
Retention Summary Table
| Data Category | Deleted After Request | May Be Retained | Reason for Retention |
|---|---|---|---|
| Account profile data | Yes | Limited backup copies only | Short-term backup rotation and recovery controls |
| Registered item and QR ownership data | Yes | Limited backup copies only | Short-term backup rotation and recovery controls |
| Uploaded item images | Yes | Limited backup copies only | Short-term backup rotation and recovery controls |
| Push-device registrations | Yes | No routine retention expected | Operational cleanup of notification delivery records |
| Payment and billing records | No | Yes | Accounting, tax, fraud prevention, disputes, and legal compliance |
| Security, audit, and abuse-prevention logs | No | Yes | Security investigations, abuse prevention, and compliance obligations |
| Call, scan, and message event metadata | Partially | Limited records may remain | Dispute handling, platform safety, fraud review, and legal compliance |
Contact
For iFound account deletion support, contact hello@ifound.sg.